AI-enabled SaaS, Cloud and Software Models

AI is changing how software, SaaS and cloud services are developed, sold, purchased and used. Features that were previously static or rule-based may now generate outputs, make recommendations, automate workflows, analyse customer data or act on behalf of users. This changes the legal and commercial structure of the service.

We help SaaS vendors, cloud providers and software companies implement AI in a way that fits their product, customer base and risk profile. Our advice covers AI feature launches, customer terms, acceptable use restrictions, liability allocation, data use, training data, output rights, auditability, transparency, security controls and compliance with GDPR, the AI Act and sector-specific requirements.

For AI suppliers, we help translate the technology and business model into contract terms that customers can understand and accept. For purchasers, we support evaluation, negotiation and governance of AI-enabled SaaS and cloud services, including vendor risk, data protection, information security, service levels and regulatory accountability.