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Cloud Services Models

Clients turn to us to review or negotiate cloud services offered in various forms and business models. We have experience negotiating terms both for the global IT vendors, as well as for Nordic midsize and startup cloud service providers (CSPs).

Cloud services agreements exist in a variety of forms and variations, for example, based on the following setups:

  • SaaS (Software-as-a-Service) – a complete software solution delivered via the cloud (without the need to run a server on-premise, host the server-side or otherwise manage the server components for the software).
  • PaaS (Platform-as-a-Service) – a complete environment for development and distribution in the cloud of both the infrastructure and middleware (e.g. database management, development tools and business intelligence) for development and hosting of software and applications
  • IaaS (Infrastructure-as-a-Service) – infrastructure (e.g. server, storage and networking) made available for the customer to run operating system and software on
  • Serverless computing – backend services and components (e.g. containers, databases) for easy scalability and to be used flexibly when needed (without manually managing or assigning services to a specific server).

Legal issues of cloud computing:

  • Privacy and Security of the data and system (challenging in a public cloud setting)
  • Third-Party access issues
  • Data protection, impact assessments e.g. restrictions in using non-EU cloud service providers
  • Cloud Services Vendor's use of customer data, system data etc.
  • Which law shall govern the contract?
  • Warranties
  • Lock-in effects
  • Hidden costs?

We offer our services based on our hourly rates and are open to offering volume-based pricing or retainer for longer assignments depending on your needs and preferences. If you are interested to start working with us on reviewing a single contract, we can often offer fixed price projects if we can foresee the complexity and scope of the work.

 

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No obligations for the first contact; clear costs; confirmation before billing starts and often fixed prices.
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